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You Are Here: Electrical Equipment - Returns Policy

Returns Policy

These is our returns policy:-

Please read it with care. We sell only brandedproducts from the best known and most trusted manufacturers. As far as is possible, every item is checked at the time of picking and packing.

In the event that goods have been incorrectly picked or damaged in transit, we of course apologise sincerely and kindly ask that you notify us within two days of receipt of goods.

You may call us on 01382 226657 or email us using the form on the 'Contact Us' page. Please give your order reference number and a brief description of the fault.

Wewill arrange collection via our carrier andwill also of course, send you a replacement item as soon as possible. With regret, we cannot accept claims after this period.

Unwanted or Incorrectly Ordered Items:-

Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

This onlyappliesto unopened items in their original, sealed packaging.

Customers mustreturn unwanted goods attheir own cost using a 'signed for' carrier service. We are unable to exchange or refund after these seven days, or if the goodshave been used or removed from their original packaging,or if the goods are in a non-saleable condition.

Upon inspection the sale will be creditedin full less any applicable returns charges. If returned within 7 days, theinitial carriage charge will also be credited.

Please note that returned 'Special OrderItems' may incur a handling charge depending upon the manufacturers terms. This may be as much as 40% of the original invoiced amount from some manufacturers,...so please check andconfirmall specifications before ordering.

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